Privacy Policy

1. Who we are

Magsala is a laundry ordering platform in Saudi Arabia. It connects customers with partner laundries and delivery riders for pickup, cleaning and delivery of clothes and household items.

For any privacy question or request, contact us at info@magsala-sa.com.

2. Information we collect

• Account information: your name, mobile number, email address and, if you add one, a profile photo.
• Sign-in information: the mobile number or email you sign in with. If you choose Google sign-in, we receive your name and email from Google. We never see your Google password.
• Addresses and location: the pickup and delivery addresses you save, including map location, so riders can reach you. Location is used only while you use the app to choose or confirm an address.
• Orders: the items and services you order, pickup and delivery times, notes, coupons, order history, and any ratings or reviews you leave.
• Payments: card and Apple Pay payments are processed by our payment provider, Moyasar. We do not receive or store your full card number. We keep the payment reference, amount and status, and your in-app wallet balance.
• Device information: device type, operating system, app language and a notification token so we can send you order notifications.
• Messages: WhatsApp and SMS messages we send you, and any message you send us.
• Laundries and riders: for partner accounts we also keep business details, working hours, bank or payout details, and the delivery tasks assigned to each rider.

3. WhatsApp messages

• We use the WhatsApp Business Platform, provided by Meta, to send you one-time verification codes when you sign in or confirm your mobile number. We may also send service messages about your orders or support requests. We do not send promotional messages on WhatsApp without your consent.
• We only message mobile numbers that were registered by their owner in our app or that contacted us first. We use your number only for the purposes listed in this policy and we do not sell it or share it for others' marketing.
• Verification codes are sent only when you request them. To stop any other WhatsApp messages from us, contact us at info@magsala-sa.com and we will stop messaging your number.
• Messages sent through WhatsApp are also handled by Meta according to the WhatsApp terms and privacy policy.

4. How we use your information

• To create and secure your account and verify your mobile number.
• To take, schedule, clean, deliver and track your orders, and to let the laundry and rider complete them.
• To process payments, refunds and wallet balances.
• To send order updates, verification codes and important service notices by WhatsApp, SMS, push notification or email.
• To provide customer support and handle complaints.
• To prevent fraud, keep the service secure, and meet our legal obligations.
• To improve our apps and services. If we send you offers, you can opt out at any time.

5. Who we share it with

• The laundry and rider handling your order receive what they need to complete it: your name, mobile number, address and order details.
• Service providers that operate parts of our service on our behalf: Meta (WhatsApp messages), Taqnyat (SMS messages), Moyasar (card and Apple Pay payments), Google (Google sign-in and Firebase notifications), OneSignal (app notifications), and our hosting provider. They may use your information only to provide their service to us.
• Authorities when required by law or to protect the rights and safety of our users and our service.
• We do not sell your personal information.

6. How long we keep it

We keep your information while your account is active and for as long as needed to provide the service. Order and payment records are kept for the period required by accounting and tax regulations. When you delete your account, we delete or anonymise your personal information unless we must keep it by law.

7. How we protect it

We use encrypted connections (HTTPS), access controls and restricted administrative access to protect your information. No system is completely secure, so please keep your login codes private and never share a verification code with anyone.

8. Your rights

Under the Saudi Personal Data Protection Law, you can ask to access, correct or delete your personal information, and withdraw consent where we rely on it.

You can update your profile in the app, delete your account from the app settings, or email us at info@magsala-sa.com. We will reply within 30 days.

9. Children

Our services are not directed to children. Accounts must be created by an adult, and we do not knowingly collect information from children.

10. Changes to this policy

We may update this policy from time to time. We will post the new version on this page with a new "Last updated" date, and notify you in the app if the changes are significant.

11. Contact us

Email: info@magsala-sa.com

Website: magsala-sa.com